Refund policy

Revocation Right & Refunds


Consumers have the right to revoke this contract within one month without specifying any reasons.
The revocation period is one month with effect from the day, on which you or a third party nominated by you, which is not the carrier: had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly; had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;
had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units; had taken possession of the first product, provided products for the regular delivery are delivered across a specific period within the scope of delivery. In order to exercise your revocation right, you must inform us (KNAMAO GmbH., Dornburger-Str. 17, 07743 Jena, Germany, Telephone number: +493641/5278667, E-Mail address: info@chk-shield.com, PLEASE use Email) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.
In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation


If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment. We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier. You must return or transfer the products to us immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline. You bear the costs of returning the products. You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features, and functionality of the products.

Specimen – Data to provide to fulfill revocation and payment


(If you wish to revoke the contract, please fill up this form (or copy it in an email) and send it back to us.) If you return the goods without defect outside the period referred to, we can make compensation for the damage demand, which is incurred due to the late return if the consumer is at fault for this.

 

  • To KNAMAO., Dornburger-Str. 17, 07743 Jena (Germany), Email address: info@chk-shield.com
  • I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)/
  • the provision of the following service (*)
  • Ordered on (*)/ received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only in case of a notification on paper, for Email it is not needed)
  • Date

(*) Cross or skip out the incorrect option.